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Terms & Conditions

Terms of Sale
All sales are final. Full payment for printing, design, shipping and handling is required before any work can begin. Print jobs sent to print and production are non-refundable.

Refund Policy
Refunds must be requested the same business day before any production and printing process begins for full refund without incurring extra charges. No Refund for orders canceled following day If production and printing process has begun.

Sales Tax
All California residents must pay sales tax (8.75%) on purchases. If a customer is tax exempt, the exemption certificate must be sent or fax to us at: (818) 240-3456.

Pricing and Products
Digital Pre-Press services, Inc. (Coolscenics.com) reserves the right to adjust prices for any product or service at anytime. We also reserve the right to discontinue any products or services at any time.

Turnaround
Standard turnaround for Production of standard design and cut fluorescent lught panel is 3-5 business days, after full payment received. Custom products, high quantity or special finishing may take few extra business days for completion. If you have a time sensitive order that requires fast turnaround and shipping, please contact us prior to placing your order. We shall make every effort possible to meet your deadline, however rush charges may apply to your order. We start counting the turnaround time when we receive your order along with full payment. Allow additional business working days for shipping based on the shipping method you selected. Standard shipping method is UPS Ground unless otherwise specified.
Business days and Hours are Monday through Friday, 8:30 am to 5:30pm Pacific Standard time. Saturday, Sunday and Holidays do not count as business days when calculating turnaround. Turnaround does not begin until acceptable artwork has been received and approved. Please note that you turnaround time will be reset if your files do not meet our artwork requirement and your order will remain On Hold until receipt of correct artwork.

Turnaround starts when we verify your order.
Turnaround times vary due to our work load and are not guaranteed.

Shipping Delays and Damages
Digital Pre-Press Services, Inc., assumes no responsibility for delays or damages caused by delivery carriers or any damages resulting from the failure to receive a job on time.

Right to Refuse a job
Digital Pre-Press Services, Inc. reserves the right to refuse to produce, print or design any order we deem inappropriate, disrespectful or offensive.

Rights to Revise or change this Agreement.
Digital Pre-Press Services, Inc., reserves the right to modify, change, add, remove, update, revise this Agreement (terms , conditions and policies), at any time. All revisions and changes will be effective immediately.

Custom Order Quote Accuracy
Quotations/Proposals are based on the accuracy of the specifications provided by the customer. Digital Pre-Press Services, Inc. can re-quote a job at the time of submission if the said specifications have changed or does not conform to information on the original quote/proposal. Orders placed with Digital Pre-Press Services, Inc. are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

Customer Files
Archiving, Backup & Saving of Artwork & Files It is the customer's responsibility to Save, Archive or Backup a copy of the original Artwork or files.
Digital Pre-Press Services, Inc. is not responsible for loss or damage to media, artwork & files supplied by the customer. Digital Pre-Press Services, Inc. assumes no reponsibility for any mistakes and errors on customers supplied artwork or files. Additional charges may apply for fixing, editing, changes, corrections or any other work that may be rquired done on customer supplied artwork and files.
Please save a copy or backup your artwork & files in a safe place prior to submitting it to us!

File Changes
Once a job has been sent to print or production the process is final and changes can not be made.

Indemnification
The customer wil indemnify and hold harmless Digital Pre-Press Services, Inc., from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceedings that may be institued against Digital Pre-Press Services, Inc., on the grounds alledging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.

Limits of Liability
Digital Pre-Press Services, Inc. warrants that the produced products such as Fluorescent light diffusers & Etc. will conform to the instructions submitted by the customer. Digital Pre-Press Services, Inc.' maximum liability, under any circumstance, will be limited to the amount of the customer's invoice.